Intern - Customer Success Specialist
Current accumulated bookings are 350,000+ from 2,500+ projects with a total value of RM 43 billion. 10 out of the top 15 biggest real estate developers in Malaysia use MHub. Team lead engineers will have the opportunity to lead a team and play a pivotal role in various projects. Join our expanding company and play a crucial role in enhancing our web applications, utilizing modern web development technologies and industry-standard best practices. Your contributions will directly impact our continued growth and success. Join us and become a part of our exciting journey to cloud-powered innovation. This is an excellent opportunity for someone who is passionate about cloud technologies, automation, and continuous improvement. Immerse yourself in a vibrant workplace culture that fosters teamwork, mentorship, and continuous learning. Our seasoned professionals create an environment where knowledge-sharing and personal growth are actively encouraged, allowing you to refine your skills and advance your career.
- Customer Support: Assist in responding to customer inquiries via email, phone, and chat. Provide timely and effective solutions to customer issues.
- Onboarding Assistance: Support the onboarding process for new customers, ensuring they have a smooth transition and understand how to utilize our products and services.
- Customer Engagement: Help in maintaining regular contact with customers to ensure high levels of satisfaction and engagement. Collect feedback to identify areas for improvement.
- Data Management: Update and maintain customer records in our CRM system. Ensure accuracy and completeness of customer information.
- Documentation: Assist in creating and updating customer success documentation, including FAQs, user guides, and training materials.
- Reporting: Support the team in generating reports on customer satisfaction metrics, product usage, and other key performance indicators.
- Collaboration: Work closely with cross-functional teams, including Sales, Marketing, and Product Development, to address customer needs and contribute to product improvements.
- Education: Currently pursuing a degree in Business, Marketing, Communications, or a related field.
- Communication Skills: Excellent verbal and written communication skills. Ability to articulate complex information clearly and concisely.
- Customer-Focused: Passionate about helping customers and providing exceptional service.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity with CRM systems is a plus.
- Problem-Solving: Strong analytical and problem-solving skills. Ability to handle multiple tasks and prioritize effectively.
- Team Player: Ability to work collaboratively within a team environment.
- Adaptability: Willingness to learn and adapt in a fast-paced environment.
We will contact you if you are shortlisted.